Support

Customers get help through support tickets in their account. Include your order number (SW-…) and PC ID when it's about a license.

Open a ticket

The fastest way to reach us. You'll get an email when we answer.

Can't sign in? Write to us from the email on your account.

"That key was made for a different PC ID" — the PC ID in the order doesn't match this PC. Check it under Orders and open a ticket.
The bot doesn't find monsters — recalibrate the window (HP bar, target frame) after changing the game's resolution or UI scale.
Update didn't download — close SkyWarden normally and open the Launcher again.
Paid but no key — PayPal sometimes takes a few minutes. The key appears in your account automatically; if not within an hour, open a ticket.